Strangers, Critics, Friends or Fans by Seth Godin
The work you do when you spread the word or run an ad or invent a policy is likely aimed at one of these four groups.
1.Strangers are customers to be, but not yet
2.Critics are those that would speak ill of you, or need to be converted
3.Friends are those that might have given permission, or even buy now and then
4.Fans are members of your tribe, supporters and insiders
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